ANDREW HARRISON

Ocho are exclusively working on a Helpdesk Analyst role for a leading Belfast based company. This is a unique chance to grow with a global leader while making a real difference locally.
What You&rsquo;ll Do:
In a nutshell &ndash; you will be responsible with the team to ensure the best customer service possible. The team will provide efficient, professional, and effective technical customer support in response to customer issues and queries.
&nbsp;Day-to-day, you&rsquo;ll:
&middot; &nbsp; &nbsp; &nbsp; Diagnose and resolve technical issues for our customers. &middot; &nbsp; &nbsp; &nbsp; Manage support tickets through resolution or escalation. &middot; &nbsp; &nbsp; &nbsp; Communicate effectively to set clear expectations and provide timely updates. &middot; &nbsp; &nbsp; &nbsp; Collaborate with your team to optimise processes and drive improvements. &middot; &nbsp; &nbsp; &nbsp; Contribute to systems analysis and software development projects.
 Experience:
&middot; &nbsp; &nbsp; &nbsp; 2+ years&rsquo; experience in software helpdesk/support or systems analysis. &middot; &nbsp; &nbsp; &nbsp; A problem-solving mindset and a knack for customer care. &middot; &nbsp; &nbsp; &nbsp; Experience with tools like Jira and a strong knowledge of SQL, Java, and Linux. &middot; &nbsp; &nbsp; &nbsp; Excellent communication skills and the ability to thrive under pressure.
Why Join?
&middot; &nbsp; &nbsp; &nbsp; Culture: Inclusive, down-to-earth, and fun &ndash; you&rsquo;ll feel right at home. &middot; &nbsp; &nbsp; &nbsp; Impact: Play a pivotal role in shaping our local business operations. &middot; &nbsp; &nbsp; &nbsp; Growth: Access global career opportunities within the business
 Please apply now if you are meeting the above criteria or reach out to Andrew Harrison directly to discuss further.

Helpdesk Analyst

Exclusive Ocho partnership- Java developers - 3 days in the Belfast office -&nbsp;
&nbsp;
(***New Cloud Security company that recently set up in NI with 10 staff hired earlier last year.
&nbsp;
We are currently seeking to appoint a number of Java Developers to the team. This client recent secured an $100 million investment and landed NASA as a client . As part of this growth they are moving into state of the art offices in Belfast city centre to help with the growth.
&nbsp;
In this role you'll tackle complex challenges daily, working on both innovative new solutions and continuous improvement of existing systems.
Our clients environment involves collaboration with major cloud platforms (AWS, GCP, Azure) and leverages advanced technologies including Go, Kubernetes, Docker, eBPF, and more.
&nbsp;
The Role:
&nbsp;
As a Java &nbsp;Developer &nbsp;with our client, you'll play a pivotal role in developing and securing their ground breaking products. We're seeking individuals who are not only technically proficient but posses deep analytical skills, capable of owning entire technical solutions from problem/spec to delivery.
&nbsp;
&nbsp;About Our Client:
&nbsp;
Our client, a forward-thinking tech startup with less than two years in the industry, is making huge strides with its modern tech stack encompassing Java , eBPF, Kubernetes, and Golang.
&nbsp;
Join an innovative player in the cloud security market! Our client leverages runtime data to secure their customers' cloud infrastructure, providing a comprehensive approach to identify threats, mitigate risks, and respond with context and automation. With a globally distributed team, they work together to protect their customers' infrastructure in a rapidly growing market. Seize the opportunity to make a significant impact in the early stages of their record growth.
&nbsp;
Technologies our client Work With:
&nbsp;
<ul>
<li>Major cloud providers: AWS, GCP, Azure</li>
<li>Cutting-edge technologies: Kubernetes, Docker, Neo4j, ElasticSearch, Redis, TimescaleDB, RabbitMQ, and more </li>
</ul>
Responsibilities:
&nbsp;
<ul>
<li>Customer Focus: Work closely with product management to implement features based on customer feedback and requests.</li>
<li>End-to-End Project Ownership: Manage all stages of the project lifecycle, from initial concept through design, development, deployment, monitoring, and ongoing maintenance.</li>
<li>System Optimization: Evaluate and improve backend systems for enhanced performance, scalability, and reliability.</li>
<li>eBPF Sensor Development: Design and optimize eBPF-based sensors to enhance Kubernetes cluster visibility and support proactive threat detection.</li>
<li>Cross-Functional Collaboration: Partner with frontend, backend, and DevOps teams to deliver high-quality features and solutions.</li>
</ul>
&nbsp;
Ideal Candidate:&nbsp;
&nbsp;
EU citizenship or valid work permit.
Be able to work in the Belfast office 3 days a week
Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering using high-level programming languages (e.g., Java, Golang, C, Python).
Proficiency with cloud platforms (AWS, GCP, Azure).
Experience building data-intensive systems such as databases, event systems, or messaging systems.
Familiarity with microservices-based architecture.
&nbsp;
&nbsp;
What's It Like to Work for Our Client:
&nbsp;
Working for our client , you will find a dynamic, collaborative work environment that fosters innovation and values every team member's contributions. The site lead has described the team &nbsp;like a band with each member playing their part . Expect to enjoy coming to work and working with some of the best engineers locally with &nbsp;the best craic !
&nbsp;
Salary and Benefits:
&nbsp;
Our client offers competitive compensation and benefits, including base up to &pound;130k+ equity +healthcare&nbsp;
&nbsp;
Benefits:
&nbsp;
A positive, empowering culture based on trust and respect flexible working.
Freedom to think creatively, dream big, and utilize your full range of skills.
Opportunity to contribute significantly to our clients record growth. 
Join our clients Backend Engineering team and be part of solving new challenges, improving existing solutions, and shaping the future of cloud security.
&nbsp;
If you think you'd be a fit for this role:
&nbsp;
Please apply via this link or reach out to Phil Gamble directly for an informal chat via LinkedIn or WhatsApp.
Phil has proudly worked in the Tech recruitment industry for over 20 years, successfully delivering on challenging IT recruitment campaigns in global IT software companies in the US, UK, and Ireland. If you would like a discussion on how we can support your career or hiring needs, please get in touch.

Java Developers

Senior C++/Python Developer&nbsp;
Hybrid role - 3 days required in the office.
&nbsp;
Senior C++ /Python Developer required for one of Northern Ireland&rsquo;s longest established R&amp;D software houses .
&nbsp;
The Role
As a crucial member of our clients software team based in Belfast, Northern Ireland, you will play a vital role in the development of our clients low latency cutting-edge, network driven products. Your primary responsibility will be to design, develop, test, and maintain our clients leading &nbsp;product, while providing technical leadership in the design and product specification process. To ensure our clients products meet the highest standards, you'll also be responsible for developing technical documentation in line with industry best practices.
You will develop efficient and scalable C++ and Python code for on-premise, cloud, and edge devices. Your role includes optimizing server performance, particularly GPU utilization, and debugging applications to ensure low latency and high throughput. You will work extensively with NVIDIA DeepStream and Triton Inference Server to manage video processing and AI models.
Collaboration is a key aspect of this role, and you'll interface with other teams within the business to ensure the timely delivery of high-quality products. To maintain the highest standards, you'll also adhere to development processes including code reviews, design reviews, and best practice coding guidelines.
Staying up-to-date with the latest technology trends, particularly in the field of security systems, is essential. You'll maintain and grow your knowledge of new technologies, ensuring that our clients products stay ahead of the curve.
Mentoring and supporting other team members will also be an essential part of your role, as you work together to deliver our world-class product. With your technical expertise and leadership, you'll help drive the success of our clients &nbsp;products and contribute to the growth of our clients dynamic team.
 About our client&nbsp;
Our client is a global technology company with a long history of innovation and leadership in its industry. &nbsp;Overall our client is a highly respected company that is focused on using technology to make the world a better, more sustainable place.
Your Technical Skills:
Your skills are a match for this role if you have :
<ul>
<li>Degree in Computer Science</li>
<li>Experience porting and optimizing algorithms for embedded systems</li>
<li>Proficiency in Object-Oriented programming with Modern C++ (11, 14, or 17)</li>
<li>Knowledge of multi-process and multi-thread architecture</li>
</ul>
Preferred Skills:
<ul>
<li>Experience porting deep learning models to TensorRT or similar platforms</li>
<li>Proficiency in C++/CUDA C and GPU-based development</li>
<li>Familiarity with video technologies (e.g., GStreamer, DeepStream, Triton)</li>
<li>Experience in Python microservices and containerization (Docker, Kubernetes, etc.)</li>
<li>Linux or embedded development experience</li>
<li>Scripting skills (e.g., Bash) and Python bindings for C++</li>
<li>Understanding of Web Services (REST) and messaging services (RabbitMQ)</li>
<li>Familiarity with Agile/Scrum, Waterfall processes, and tools like Jira/Confluence</li>
</ul>
About You&nbsp;
As a key player on our clients software team based in Belfast, Northern Ireland, you will lead the charge in designing and developing our clients portfolio of cutting-edge products. You'll be responsible for ensuring that our clients products are top-notch by providing technical expertise in the design and product specification process, developing industry-leading technical documentation, and working closely with other teams within the company to ensure that high-quality products are delivered on time. You'll also be responsible for maintaining and growing your knowledge of new technologies in the security systems field, while mentoring other team members and collaborating to deliver a world-class product. With your help, our client will continue to innovate and push the boundaries of what's possible.&nbsp;
 What&rsquo;s It Like to Work for our client&nbsp;
Our client &nbsp;is known for being an innovative and dynamic company that values diversity, inclusion, and collaboration. The company has a strong commitment to creating sustainable and intelligent software , and to leveraging technology to make the world a better place. This mission is reflected in the company's culture, which encourages employees to think creatively, challenge the status quo, and work together to find new solutions to complex problems.
In terms of work-life balance, our client strives to provide a supportive and flexible environment that allows employees to balance their personal and professional lives. The company offers a range of benefits, including health and wellness programs, flexible work arrangements, and opportunities for career development and growth.
Overall, our client &nbsp;is a highly respected company that values its employees and is committed to creating a positive and supportive work environment.
What&rsquo;s In It For You?
<ol>
<li>Competitive base salary up to &pound;65k</li>
<li>Generous holidays and flexible working policy</li>
<li>Personal health &amp; wellness package</li>
<li>At this grade our client offers private healthcare for family on top of their standard benefits (22 days of paid leave + 8 statutory days; 1 additional day of paid holidays with every year of service; pension contribution; flexible working hours and flexi days).</li>
</ol>
If you believe you are well-suited for this role please apply via this link or contact **Phil Gamble** directly for an informal discussion via LinkedIn or WhatsApp. &nbsp; Phil boasts over 20 years of experience in the Tech recruitment industry, successfully delivering challenging IT recruitment campaigns for global IT software companies in the US, UK, and Ireland. Reach out for a conversation on how we can support your career or hiring needs.

Helpdesk Analyst

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