Professional Services Manager
Are you ready to lead and inspire in a dynamic environment?
We're looking for a Professional Services Manager to drive service excellence, ensure operational efficiency, and develop a high-performing team in the software sector.
Key Responsibilities
· Revenue & Resource Optimisation: Manage professional services revenue, utilisation metrics, and resource allocation to meet targets.
· Project Oversight: Ensure projects and services are delivered on time, within budget, and exceed quality expectations.
· Team Development: Mentor and grow a skilled team, fostering accountability, customer focus, and continuous improvement.
· Customer Engagement: Handle escalations, analyse interactions for improvement, and support pre-sales efforts.
· Operational Excellence: Implement best practices to ensure efficient and professional service delivery, maintaining 24/7 support readiness.
· Strategic Collaboration: Partner with cross-functional teams to align with business goals, manage risks, and support growth.
What You'll Bring
· Experience: 5+ years in a Professional Services Manager role within software delivery.
· Leadership Skills: Proven ability to manage KPIs, mentor teams, and ensure customer satisfaction.
· Operational Expertise: Skilled in-service delivery best practices, resource planning, and risk management.
· Technical Proficiency: Familiar with SDLC, ITIL, and tools like JIRA or ServiceNow.
· Adaptability: Able to support projects directly when needed, with flexibility for travel and occasional out-of-hours work.
Desirable
Supply chain/warehousing experience, project management qualifications, or a related degree.
This is a unique chance to shape the future of a high-growth organisation while advancing your career in a supportive and innovative environment. Please apply now if you meet the above requirements or reach out to Andrew Harrison directly.
