Program Manager - 12 Month FTC
Ocho People are proud to be partnering with their client in the search for a Program Manager on a 12-month fixed term contract.
This senior role will lead a global digital engagement programme, combining strategic coordination, team leadership, and cross-functional collaboration. You will guide a small team while working closely with Product, UX, and Customer Intelligence teams to deliver data-driven in-app customer journeys that improve onboarding, engagement, and product adoption.
Key Responsibilities
- Lead and align a small global Digital Touch team.
- Design and optimise in-app engagement and onboarding journeys using tools such as Pendo.
- Partner with Product, UX, and Data teams to enhance the digital customer experience.
- Use behavioural insights to improve adoption and engagement.
- Support integration with Customer Success platforms such as Planhat.
Experience
- Background in Customer Success, Customer Experience, or Product Adoption.
- Strong analytical mindset and stakeholder management skills.
