Our client is a fast-growing cloud software company helping enterprises optimise cloud infrastructure and control costs across complex Kubernetes and cloud-native environments. They are looking for a Senior Support Engineer to play a key role in supporting enterprise customers and ensuring reliable, high-quality production environments.
This is a hands-on, customer-facing role, working closely with engineering and product teams to troubleshoot complex technical issues and drive continuous improvement.
What you'll be doing:
- Acting as a senior technical point of contact for enterprise customers
- Troubleshooting and resolving complex issues across Kubernetes, cloud infrastructure, and distributed systems
- Investigating production issues through logs, metrics, and system analysis
- Collaborating with engineering and product teams on bug escalation, root cause analysis, and fix validation
- Supporting deployments, configuration, and best practices in cloud-native environments
- Creating and maintaining technical documentation and knowledge base articles
- Continuously improving support processes, tooling, and operational readiness
Experience:
- 5+ years' experience in Technical Support, DevOps, SRE, or Systems Engineering roles
- Strong hands-on experience with Kubernetes, containers, and cloud platforms (AWS preferred)
- Proven troubleshooting skills in distributed, production environments
- Solid Linux and networking fundamentals
- Ability to read and understand application code (Go, Python, or similar)
- Excellent communication skills with both technical and non-technical stakeholders
- Experience supporting SaaS or enterprise customers is highly desirable
- Kubernetes certifications (CKA or similar) are a plus
Why join?
- Work with modern cloud-native and Kubernetes technologies
- High-impact role within a growing cloud software organisation
- Close collaboration with engineering and product teams
- Opportunity to shape support processes and customer experience
Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.