Ocho People are proud to be partnering with their exclusive client, one of Northern Ireland's most successful homegrown businesses-a true market leader with an impressive £1B+ turnover and a growing global footprint. Known for its innovation, technical excellence, and customer-first approach, the company is entering an exciting new chapter of strategic expansion.
The Role:
We're looking for a Senior Technology Operations Manager to lead the delivery and optimisation of operational processes across installations, support, and training functions. This is a high-impact, strategic leadership role at the heart of the business-ensuring world-class service delivery and flawless product rollouts.
You'll be instrumental in bridging technical operations with strategic planning, driving efficiency, and scaling service functions to support continued growth.
Key Responsibilities:
- Lead and oversee all technical operations, including product installations, customer support, and training services.
- Drive the successful rollout of new products, ensuring delivery excellence across all customer touchpoints.
- Build and implement scalable, technology-driven operational strategies to support business growth.
- Champion continuous improvement by identifying inefficiencies and implementing data-driven solutions.
- Collaborate cross-functionally with product, engineering, and commercial teams to align operational goals.
- Hire, train, and develop high-performing teams with a focus on quality, innovation, and performance.
- Maintain high standards of service delivery while driving operational agility and resilience.
- Lead the transformation of operational capabilities through effective use of tools, systems, and insights.
About You:
- Extensive experience in technical operations leadership, ideally within a tech-enabled or product-led business.
- Proven track record in leading cross-functional teams across installation, support, and/or training.
- Strategic thinker with strong execution skills-comfortable leading at both a high and detailed level.
- Experience managing complex, large-scale product rollouts.
- Strong leadership, people development, and communication skills.
- Confident leveraging technology and analytics to drive operational efficiency.
What's on Offer:
- The opportunity to shape, lead, and scale core operational functions.
- A collaborative, innovative working culture and the chance to make a real impact.
- Hybrid working with HQ based in Northern Ireland.
- Competitive salary, bonus, and long-term career progression opportunities.
Please apply via this link or reach out to Chris Ryan directly for an informal chat via LinkedIn or WhatsApp.
Chris has proudly worked in the Tech recruitment industry for over 20 years, successfully delivering on challenging IT recruitment campaigns in global IT software companies in the US, UK, and Ireland. If you would like a discussion on how we can support your career or hiring needs, please get in touch.